Pay Your Bill

Frequently Asked Questions

Why did my electric bill go up so much?

Think of what you may have added to your home in the last few months. Very often customers will install a dehumidifier or some other large energy-using appliance. What most of us don’t realize is just how much energy is required to run some appliances.

If you’re thinking of purchasing an appliance in the future, be sure to come back to our website and make use of the power calculator. This will give you an idea of what to expect as far as a change in your electric bill.

What is the PCAC charge on my bill?

The PCAC (Power Cost Adjustment Clause) is the difference (greater or less than) between the current power cost and the base power cost. The base power cost is our power suppliers’ electric rate, which is what our rates are based on. The current power cost is the cost of producing power for a given billing period from any and all generators currently supplying power to our power supplier.

The PCAC fluctuates due to costs associated with producing power at the generators for consumption. Examples of what would have an effect on the PCAC are increased costs in natural gas or coal.

What is Commitment to Community charge on my bill?

To help address the serious electric power shortages that Wisconsin experienced in previous years, business, labor, utilities, consumer and other groups supported a change in the law to ensure financing for the state's energy conservation and low-income energy assistance programs.

The proposal was submitted to the Legislature by Governor Thompson in April 1999, and the resulting program charge was passed as part of the state budget bill in October 1999. Under provisions of 1999 Wisconsin Act 9 and 2005 Wisconsin Act 141, a municipal electric utility shall charge each customer a low-income assistance and energy efficiency fee.

The fees collected must be used for low-income assistance programs and energy efficiency programs:

  • Bill Payment Assistance
  • Low-Income Home Weatherization
  • Energy Efficiency Rebates
  • Energy Audits for Homes & Businesses
  • Offering Customers Renewable Energy Options