Residents with past due water balances may be eligible for assistance through the NEW Low-Income Household Water Assistance Program (LIHWAP). This program was developed as part of the response to the COVID-19 pandemic. It was designed as an emergency program to provide water and wastewater assistance to eligible households. This assistance is a one-time payment to the utility to an eligible customer’s bill.
Residents can now apply for this assistance as they apply for regular Energy Assistance through WHEAP. Income guidelines for water and electric assistance are the same. If a customer has questions or has already applied for WHEAP, but did not apply for Water Assistance, they can reach out directly to Energy Services Inc. at 833-426-9472 or wisconsinwater.help.
Assistance payments will be made directly to the utility, similar to how Energy Assistance is currently distributed. Utilities will be contacted if they have customers receiving water payments. Questions regarding this program can be submitted directly to the Department of Administration at firstname.lastname@example.org.