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Water Department

water and wastewater dept
Holstein residents and businesses use over 40 million gallons of water each year. Water is vital to our community and we are fortunate in New Holstein to have a high-quality water supply. One of our priorities is protecting this natural resource!

There are three deep wells in New Holstein reaching down to the limestone formation. Water pumped from those depths comes out nice and cold; about 52 degrees year 'round. The water is treated and tested regularly to ensure New Holstein residents and businesses continue to receive a safe and plentiful water supply.

Meter Reading & Billing

Similar to reading your electric meter, New Holstein Utilities meter reader collects usage data from your water meter with an electric hand-held device. Our data collection device reads your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

Water Quality

New Holstein Utilities routinely monitors the city’s drinking water according to Federal and State regulations. Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. We are committed to ensuring the quality of your water.

View our most recent Water Quality Report 

Fire Hydrant Flushing & Maintenance 

Hydrant flushing is a regular part of the New Holstein Utilities system maintenance program.  Hydrants provide fire protection, as well as access to the City’s water supply. Only authorized persons may open or close a water/fire hydrant.

The main goals of the Hydrant Flushing Program are to:

• Inspect and exercise hydrants to ensure that they are functioning properly in the event of an emergency.

• Remove unwanted sediment from the water mains to improve the overall quality of the water.

Hydrant flushing occurs between the hours of 8 a.m. and 3:30 p.m.  During the process of hydrant flushing, your tap water may become discolored and appear rusty. This discoloration is temporary. Residents are encouraged to let the water run for several minutes until it appears clear before washing clothes.  If you get weak water flow when you turn on the faucet, you could have a filter screen, or aerator, that's clogged. Unscrew the aerator body from the faucet and remove all the internal components. Clean and reassemble.

Cross Connection and Back Flow Pevention 


Cross connections with New Holstein's water supply pose a serious health risk to our water system users. New Holstein Utilities Water Dept. personnel are required to survey every home and business in the City of New Holstein that is connected to the water system to determine whether any cross connections exist and identify locations where the possibility of contamination due to cross connection or backflow might occur.  This inspection occurs during the water meter testing done on each home. 

To find out more about our cross connection program and survey, select this link to view and print our brochure. If you have any questions, feel free to call or email us and we will be glad to answer any questions you may have.

View our Cross Connection and Back Flow Brochure 

If you have any questions about this report, or concerning your water utility, please contact us at 920-898-5776.